InDebted careers

Apply for Customer Experience Specialist

Customer Experience
United Kingdom, remote
Hybrid, 2 days in the office
Full-time
GBP 25,000 to 40,000 per year

About the Role

The Customer Experience Specialist (France & UK) is a full-time, on-site role based in or around the London Area, United Kingdom. This role focuses on delivering high-quality support and guidance to customers navigating debt, ensuring interactions are empathetic, compliant, and aligned with InDebted’s customer-centric values.

Full working rights in the United Kingdom required; we're not able to sponsor a visa for this role.

What You'll Do

Day-to-day responsibilities include managing complex customer inquiries, and resolving issues across multiple communication channels.
Providing clear explanations of options and outcomes to customers over phone and digital channels.
The specialist will collaborate with internal teams such as operations, compliance, product, and analytics to escalate cases, suggest process improvements, and ensure regional regulatory requirements are met.
The role also involves mentoring peers, contributing to best-practice playbooks.
Offering insights to enhance tools, workflows, and overall customer experience across our France and UK markets.

What You'll Bring

Strong customer service and relationship management skills, with proven experience handling sensitive or complex customer situations.
Experience in collections, financial services, or consumer debt environments, with a solid understanding of European (ideally French) and UK regulatory frameworks.
Excellent communication skills (written and verbal), including the ability to explain complex information clearly and empathetically.
Proficiency with CRM systems, contact centre platforms, and common productivity tools, with comfort working across multiple digital channels.
Fluency in French and English; additional European languages are an advantage. Relevant education or training in customer experience, business, or related fields is preferred.

Nice to Have

Demonstrated problem-solving, analytical thinking, and decision-making skills, including the ability to work with data and customer insights.
Prior experience including mentoring or coaching team members, is highly beneficial.

Hiring Process

Our hiring process is designed to give you a real feel for the role and for how we work. It includes a screening call, conversations with the hiring manager and a peer, and a values conversation with someone from outside the team.

Life at InDebted

Debt is stressful, and the way it’s been collected for decades has often made it worse. We started InDebted in 2016 to change the world of consumer debt for good. That means giving people dignity, control and flexibility when they need it most, and giving businesses a smarter way to recover value.

Today we’re more than 300 people across Australia, New Zealand, the UK, the US, Canada, Mexico and the UAE, working closely across time zones. We’ve helped more than five million customers, and they rate us 4.9 stars across 2,700+ Google reviews.

How we work

We’re honest with each other, share context openly and say what we think. Wins belong to the team, and we’d rather solve a problem together than take credit for it alone. Every decision comes back to the person on the other end of it, whether that’s a customer, a client or a colleague. We move quickly, ship early and learn as we go. We’re ambitious about where we’re heading, and we look after each other along the way.

AI is part of every role

We’re an AI-native company, in how we work as well as what we build. Everyone here uses AI tools every day, from engineering and product to customer experience and marketing. We’ll talk with you about how you use AI early in the hiring process, and help you build on it once you join.

Why Join Us

Now is an exciting time to join. You'll play a direct role in our next phase of growth, helping make debt resolution smoother and fairer for everyone involved.

Attach your CV as a PDF or Word (.docx) document, up to 10 MB. If a file is larger than that we can't accept it: you'll be asked to re-attach a smaller one, and nothing else you type here is lost.

Full name Email address Your CV

PDF or Word (.docx), up to 10 MB.

How we handle your information

What we collect

The information you enter on this form (your name, contact details, and answers), together with the CV you attach.

Why we collect it

We use your details and CV to assess your suitability for this role, to contact you about your application, and to keep a record of our recruitment decisions.

How long we keep it

We store your application securely. If you are not hired, we keep it only as long as we need it for this recruitment process and our record-keeping obligations, then we delete it. If you are hired, it becomes part of your employment record and is kept under our employment processes.

Who we share it with

Your application is seen by the InDebted people involved in hiring for this role, by other companies in the InDebted group, and by the service providers who host it on our behalf. That can include processing outside the country this role is open to. We do not sell your data or use it to market unrelated services.

Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or raise a privacy concern by emailing privacy@indebted.co. We will respond in line with the privacy policy for the country this role is open to, and with any other privacy law that applies to you.

Which privacy policy applies

This role is open to candidates in the United Kingdom. Our privacy policy for the United Kingdom explains your privacy rights and how to complain. If you are applying from another country, you can also read the policy for that country on indebted.co, or email privacy@indebted.co.

Need an adjustment to complete this application? Email our Talent team at careers@indebted.co and we'll help.